Browse our most frequently asked questions list below to learn everything you need to know!

⚠️ Important Delivery & Setup Information

To ensure a safe and successful event, please review our standard rental requirements. By booking with us, you agree to the following terms regarding delivery, setup, and site preparation.

Standard Setup Requirements

Our listed prices include standard setup and removal for residential locations, provided the following conditions are met:

  • Surface: Setup must be on real green grass where stakes can be safely used.
  • Power: A dedicated power outlet must be available within 75 feet of the item (if power is required).
  • Access: The setup location must be within 200 feet of the delivery truck on flat ground for all residental locations. Non-residential deliveries further than 75′ from the truck incur an excessive delivery charge.

Site Constraints & Obstacles

To protect our equipment and staff, we have strict delivery boundaries:

  • No Manual Lifting: Items will not be carried through homes, offices, or lifted over walls without prior approval.
  • Stairs: Our drivers will not deliver items involving stairs unless the office was notified and approved the delivery in advance. Additional fees will apply.
  • Space Measurement: It is the customer’s responsibility to measure the setup area. If we arrive and the item does not fit, full payment is still required, even if the item cannot be used.

Water & Specialized Setups

  • Water Items: You must provide a water source within 50 feet of the unit. We do not provide hoses; please ensure you have sufficient hose length and a water key (if applicable) on-site.
  • Non-Grass Surfaces: Setups on surfaces other than grass (asphalt, concrete, etc.) may require additional materials and will incur extra fees. Surfaces other than real green grass must be noted when the order is placed. 
  • Parks & Public Events: Non-residential events often require additional setup materials and costs.  Non-residential locations may have different pricing. 

Availability & Final Confirmation

While we strive for accuracy, we cannot guarantee the availability of all products listed on our website. Please contact our office to confirm availability, delivery restrictions, and final pricing for your specific location.

Do you charge a delivery fee? Yes. We proudly deliver throughout the Valley; however, depending on your specific location, a delivery fee or a delivery minimum may apply to your order.

  • Online Booking: Delivery fees for most areas will be calculated automatically during checkout.

  • Outside Service Area: If you find that your location is outside our standard online delivery zone, please contact our office directly. We may still be able to accommodate your event with a custom delivery quote.

Yes. All of our units are cleaned and inspected regularly. We are committed to providing well-maintained and safe equipment for your event. After each rental, our units are cleaned with commercial vinyl cleaners and sanitized so they are ready for the next use.

Yes. We require a 25% non-refundable deposit for all in-house rental items to secure your date.

  • Payment Methods: We accept Visa, MasterCard, Discover, or business checks.

  • Please notify the office before mailing a business check. Our mailing address is 9245 S. Farmer Ave #106, Tempe, AZ 85284

  • Purchase Orders: If you are booking for a school or organization and paying via Purchase Order, a copy of the PO will satisfy the deposit requirement.

Your balance can be paid via Visa, MasterCard, Discover, business check, or purchase order. Please note: Personal checks are not accepted.

  • Credit/Debit Cards: Your balance will be automatically charged the day before your event. If your event falls on a weekend or Monday, the charge will be processed the Friday before.

  • Business Checks: Payment must be ready for the driver at the time of delivery. Please notify our office in advance if you plan to pay by business check.

  • Purchase Orders: Must be submitted and approved by the office prior to delivery.

If you have specific questions regarding your payment or need to make alternative arrangements, please contact our office.

☀️ Weather Policy

We follow NOAA.gov forecasts. “Inclement weather” is defined as a 40% or higher chance of rain or high winds. Extreme heat or cold does not qualify for weather-related credits.

All deposits and payments are non-refundable. However, credits may be issued based on the timelines below. All rescheduled events must be of equal or greater value black out dates may apply.

Cancellation TimeframeResidential CreditNon-Residential Credit
Early NoticeBefore 4 PM (Day before event) = 100% Credit48+ Hours before event = 100% Credit
Last MinuteAfter 4 PM (Day before) but before 6 AM = 50% Credit*Within 48 Hours but before 4 PM (Day Prior) = 50% Credit*
Same DayAfter 6 AM on event day = No CreditAfter 4 PM Day Prior = No Credit

Cancellation & Reschedule Policy

All deposits and payments are non-refundable. However, credits may be issued based on the timelines below. All rescheduled events must be of equal or greater value.

Black out dates may apply.

1. Residential Orders

  • Cancel 7+ Days Prior: Receive a full credit valid for 9 months.

  • Cancel Within 6 Days: All payments are forfeited.

  • Reschedule (48 prior): You may move your date (within 6 weeks) and transfer all funds to the new date.

2. Non-Residential (Corporate/City/School) Orders

  • Cancel 30+ Days Prior: Receive a full credit valid for 9 months.

  • Cancel Within 29 Days: All payments are forfeited.

  • Reschedule (7 days prior): You may move your date (within 6 weeks) and transfer all funds to the new date.

3. Mechanical & Ride Rentals

  • Cancellations: All funds are forfeited regardless of timing.

  • Reschedules: Funds may transfer if moved within 6 weeks (blackout dates apply).

  • Changes: Items may be replaced with other rentals of equal value.

We handle the heavy lifting to ensure your items are ready for use. Every rental includes:

  • Professional Setup & Tear Down: This applies to all inflatables, games, and concession equipment.

  • Power Access: We provide one extension cord per item that requires electricity.

  • Anchoring: We provide stakes for standard grass setups.

Note: If your setup is on a surface other than grass, specialized anchoring (such as sandbags or water barrels) is required at an additional cost and will be listed on your contract.

While we provide the core equipment and setup, the following items and services are not included in the base price but can be added to your order for an additional fee:

  • Tables & Chairs Setup: Standard delivery is “curbside” or “dropped off.” Setup and teardown of tables and chairs must be requested in advance.

  • Water Hoses: Customers must provide their own garden hoses for all water-related items.

  • Power Sources: We provide one extension cord, but Generators are required for parks or sites without power within 75 feet.

  • On-Site Staff: Standard rentals do not include Attendants or Staffing to supervise the equipment.

  • Event Extras: Lighting, full-service concession operators, and specialized equipment are available as add-ons.

Looking for a “Hands-Off” Experience? If you would like a full-service event including staffing and setup of all furniture, please contact our office for a custom quote.

Yes. Child safety is our number one concern. We require at least one ADULT (18 or older) to be present and actively supervising each inflatable at all times.

  • Responsibility: The supervisor must ensure that the unit is not overcrowded and that all safety rules are being followed.

  • Need Help? If you do not have enough volunteers to supervise your event, please contact our office. We offer professional attendants as an add-on service to manage the equipment for you.

They can be. Like any surface in the Arizona sun, vinyl can become hot to the touch during peak summer temperatures.

  • Stay Cool: When temperatures rise, we highly recommend renting one of our many water slides. Using water is the best way to keep the vinyl cool and your kids refreshed!

  • Safety Tip: If you are using a “dry” inflatable in the heat, we recommend placing it in a shaded area if possible and always checking the surface temperature before allowing children to play.

We operate on a flexible delivery schedule to ensure every customer is served on time.

  • Delivery Window: For residential orders, we may deliver as early as the day before your party, or on the day of your event between 6:00 am and 30 minutes prior to your start time.

  • Pickup Window: We will arrive to pick up equipment starting at your scheduled end time, up to the following day.

  • Notifications: You don’t have to wonder! We will send you a text message to notify you of your specific delivery window.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.